Frequently Asked Questions
What materials are your clothes made from?
We prioritize high-quality, comfortable, and often eco-friendly materials.
Our long sleeve and race back tops are made from sustainably sourced Australian Bamboo.
Our leggings and hot pants are sustainably sourced and manufactured with Reprieve recycled bottles. They are Oeko-tex standard 100, REACH certified, and certified sustainably sourced materials.
Are your clothes made from sustainable or ethical materials?
Yes, we prioritise ethical and sustainable practices. Many pieces are made from eco-friendly materials and produced with certified manufacturers.
How do your clothes fit? Are they true to size, or do they run small/large?
We offer a range of sizes to suit different body shapes. Our sizes are all true to Australian sizing, except our frequency T-Shirt, which runs small and we advise sizing up. Please refer to our size charts here.
Do you have a size guide or fit guide for different body shapes? Are they accurate?
Yes, our size charts are all lay flat measurements. Remember all our products have stretch in them to accommodate comfort and in-between sizing. Please refer to our size charts here.
Are the clothes opaque and squat-proof?
All our products are designed to cover and flatter all body types. Our leggings and hot pants are made from a thick supportive material that is 'squat-proof' ~ meaning when you squat, nothing shows through the fabric.
What are your shipping options and costs?
We offer various shipping options, including free, standard, express, and international shipping. Please refer to the Shipping Policy for details and rates.
Do you offer international shipping?
Yes, we ship worldwide!
What is your refund and return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For full details please visit refunds and returns here
How can I contact customer service?
You can contact customer service via email on sales@empoweredclothing.com.au or via the form here.
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